UX/UI & Product Design · Utilities, Mobile + web app, Accessibility

Water meter app design: MegaLit

MegaLit was a utility app for Johannesburg residents tired of inaccurate water meter readings and painful bill payments. Leading the UX/UI design, we designed real-time meter readings, simple in-app payments and usage analytics that work for people with any level of tech confidence. It didn’t reach full launch.

Client
MegaLit
Category
UX/UI & Product Design
Timeframe
2021–2022
Role
Lead UX/UI designer
MegaLit utility app screens with a usage donut chart and assistant screen on a blue background
01

The situation

Residents dealt with inaccurate, delayed water meter readings that led to billing disputes, and a payment process clunky enough to put people off paying on time.

Any fix also had to work for people with limited tech experience, not just confident app users.

02

What we built

  1. 01Real-time readingsUp-to-date meter readings to replace delayed manual ones.
  2. 02Simple bill paymentView and pay bills inside the app through a secure payment gateway.
  3. 03Usage analyticsConsumption over time, so residents could see and manage their usage.
  4. 04Inclusive by designAn accessible interface for every level of digital skill, available as both a mobile app and a web app.
03

What happened

The work covered user research, task flows, information architecture, wireframes and final designs. The app didn’t reach full launch.

Designing for people who don’t trust the system yet means showing your working. A number on a bill is a dispute. A number with a reading history behind it is an answer.

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